Account & Payment Options
- Why is there a pending charge on my payment account?
- I want to purchase more than one Monthly Pass but the app will not let me.
- Why was I logged out of my account?
- My Phone was stolen, how do I recover my Tickets?
- I bought a ticket using Apple Pay and I can't find my ticket receipt
- I have a new phone. How do I access my tickets?
- I see a message on the app saying I need to update it
- What types of payment are accepted when purchasing mobile tickets?
- Can I use a pre-tax benefit card to purchase tickets?
- Can I purchase a mobile ticket through a website?
- How can I access a discounted fare?
- How do I delete my account?
- How do I mark a trip as a favorite?
- I want to change my account email address
- My purchase completed successfully, but I can't find my ticket
- My credit card shows a charge for a ticket I did not purchase
- I have a duplicate charge on my bank statement
- Can I pay with two different payment methods?
- How do I use digital wallets such as Apple Pay and Masterpass?
- I have another payment question
- Can I use cash to purchase a mobile ticket?
- Adding a new payment method on your account
- Can I use my student status to get a discount on fares?
- Do international cards work with the app?
- Updating account email
- I'm not receiving receipts or emails
- Emails going to Apple Pay email address
- I forgot my password
- How do I check the version and App ID of my app?
- Why do I need to verify my account?