Rider FAQs
Knowledge Base for JustRide app users
Signing up and Downloading
- What happens to my tickets if I wipe my phone?
- The app says I have run out of device switches
- I forgot what email address I use to log into my account.
- What happens if I delete the app from my phone and reinstall it?
- How do I know if I'm running the most recent version of the mobile ticketing app?
- What do I need in order to use mobile ticketing?
A guide to your app
- Can I log in with Face ID/Touch ID?
- Can I use a screenshot of my ticket to travel?
- How do I move my account/tickets to a new phone?
- Why did I receive two One-Way tickets for my Round Trip purchase?
- Can I purchase both a transfer ticket and a regular fare ticket through the app?
- How do I activate my ticket?
Trip Issues & Refunds
- My ticket changed to Used early
- I can't connect to web pages in the app
- I can't login to my account
- Error Processing Payment
- What is the ticket cancellation policy?
- What functions will be available if the app service is down?
Account & Payment Options
- Why is there a pending charge on my payment account?
- I want to purchase more than one Monthly Pass but the app will not let me.
- Why was I logged out of my account?
- My Phone was stolen, how do I recover my Tickets?
- I bought a ticket using Apple Pay and I can't find my ticket receipt
- I have a new phone. How do I access my tickets?
Security, Privacy & Policies
- GDPR Requests
- Can I use the mobile app to purchase a child's fare ticket?
- What if the ticket inspector needs to validate my mobile ticket while I am sleeping?
- What app permissions does the app require? (Android)
- Does the app use my location information? (iOS)
- Does the app use my location information? (Android)