When you change devices, the tickets will be migrated automatically when you login into your account on the new device.
You may login to your account on a new device three times within a period of 180 days. Upon logging into a new device, you will see a Device Switch message reminding you how many device switches you may perform.
If you require additional device switches, please contact your transit agency or customer service for assistance. For information on how to get help, check Who to contact.
To ensure we are able to deal with your request efficiently, please provide your application ID in any communication (app ID). To find your app ID:
- From the Help screen, tap Application Information
- Scroll down to locate your app ID