When you delete the mobile ticketing app on an iOS(Apple) device, after reinstalling it, you will be able to log in and use it as you previously had.
When you delete the mobile ticketing app on an Android device, after reinstalling it, the first time you log in will be counted as a device switch.
Typically, device switches are counted each time you log into your account from a different device. Because of the app data storage logic in the Android operating system, a device switch is triggered when you initially log in after reinstalling the app.
You are allowed to switch devices three times within a 6-month period. If you need to exceed that limit, you will need to contact customer support.
On both iOS and Android devices, when you log into your account, you will have access to any tickets that were in your Ticket Wallet prior to deleting the app. However, the use period of your tickets will still be based on when they were activated or purchased.
For example, if you activate a 1-day pass, you cannot extend its use by uninstalling the app after using the ticket for a couple of hours and reinstalling later in the week. By then, the ticket will have expired and can no longer be used for travel.
If you encounter any technical problems that are preventing you from using the mobile ticketing app, you can contact Customer Service. For information on how to get help, check Who to contact.
To ensure we are able to deal with your request efficiently, please provide your application ID in any communication (app ID). To find your app ID:
- From the Help screen, tap Application Information
- Scroll down to locate your app ID