Whether a ticket can be replaced after it's been activated or expired depends on the policy of your transit agency's policies.
For refund/replacement policy, please refer to the FAQ located in the Help section of the app. If you have further questions, contact your transit agency's Customer Support.
If you have further questions, follow these steps to contact customer support:
- From the Home screen, tap Help
- On the Help screen, tap Customer Service
- On the Customer Service screen, tap Contact us
You may be asked to provide your application ID (app ID). To find your app ID:
- From the Help screen, tap Application Information
- Scroll down to locate your app ID