Each transit agency has their own policies regarding how to handle this type of situation.
Most often, you will be held responsible for having a mobile device in good working order at the time of ticket validation. If you are unable to display your ticket due to a dead battery or other issue with your mobile device, you will be expected to use an alternative method to continue your journey, such as purchasing a paper ticket.
To learn more about the specific policies of your transit agency, please refer to the FAQs in the Help section of the app, or contact your transit provider directly.
To contact your transit agency:
- From the Home screen, tap Help
- On the Help screen, tap Customer Service
- On the Customer Service screen, tap Contact us