Error code SDK_105 indicates that the login username and password combination was invalid. This can be because either the password was not correct or the username does not exist.
If you get this error:
- Confirm that you are entering your login information correctly
- If you do not remember your password, tap Forgot my Password and follow the prompts
- If you cannot remember your username, contact customer support
If you continue to experience this issue, please contact Customer Service.
Please ensure that your application ID is provided when contacting support. This can be found in the mobile application under Help > Application Information > App ID.